{"id":450391,"date":"2024-11-27T00:49:26","date_gmt":"2024-11-26T22:49:26","guid":{"rendered":"https:\/\/sunsetandswim.com\/shipping-returns\/"},"modified":"2026-06-05T21:00:32","modified_gmt":"2026-06-05T18:00:32","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/sunsetandswim.com\/au\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"450391\" class=\"elementor elementor-450391 elementor-25\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d54857f e-flex e-con-boxed e-con e-parent\" data-id=\"d54857f\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ea1ad1d elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"ea1ad1d\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 0.9rem;\">Shipping Policy<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p>At Sunset and Swim, we strive to provide a seamless shopping experience. Below are the details of our shipping and delivery process.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b23460 elementor-widget elementor-widget-heading\" data-id=\"9b23460\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Free shipping &amp; Delivery Times<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4deea3 e-flex e-con-boxed e-con e-parent\" data-id=\"b4deea3\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-3f8b1a4 e-con-full e-flex e-con e-child\" data-id=\"3f8b1a4\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2a03cab elementor-widget elementor-widget-heading\" data-id=\"2a03cab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">STANDARD\u202fSHIPPING \u2013 FREE on all orders\u202f\ud83c\udf0e<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c82e712 e-con-full e-flex e-con e-child\" data-id=\"c82e712\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-eb7afcf elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"eb7afcf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">USA\u202f&amp;\u202fCanada:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f2758 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"16f2758\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5\u201110\u202fbusiness\u202fdays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a21f6e3 e-con-full e-flex e-con e-child\" data-id=\"a21f6e3\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-ed49f7f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"ed49f7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Germany: <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1224deb elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1224deb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5\u201114\u202fbusiness\u202fdays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71fca91 e-con-full e-flex e-con e-child\" data-id=\"71fca91\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-54a7419 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"54a7419\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">France: <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edb2319 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"edb2319\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5\u201114\u202fbusiness\u202fdays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d9b2c6 e-con-full e-flex e-con e-child\" data-id=\"4d9b2c6\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef5c82 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4ef5c82\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Australia:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04d0560 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"04d0560\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5\u201114\u202fbusiness\u202fdays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-842e4e2 e-con-full e-flex e-con e-child\" data-id=\"842e4e2\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1be6c8d elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1be6c8d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">United\u202fKingdom: <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3d446f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e3d446f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5\u201114\u202fbusiness\u202fdays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0121276 e-con-full e-flex e-con e-child\" data-id=\"0121276\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a69404e elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a69404e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Rest\u202fof\u202fWorld: <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6744c78 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6744c78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">7\u201114\u202fbusiness\u202fdays<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d965f0a e-con-full e-flex e-con e-child\" data-id=\"d965f0a\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6a595d3 elementor-widget elementor-widget-heading\" data-id=\"6a595d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Delivered With Care\u2014Every Time \ud83d\udc8c<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54304be elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"54304be\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p>\u2714\ufe0e Totally\u202f<strong>FREE<\/strong> tracked shipping worldwide \u2013 no minimum spend<\/p><p>\u2714\ufe0e Real\u2011time tracking link lands in your inbox the moment we ship \u2708\ufe0f<\/p><p>\u2714\ufe0e Need help? Our friendly real\u2011human support team will jump in and <strong data-start=\"624\" data-end=\"677\">track your parcel for you\u2014fast replies, zero bots<\/strong> \u2709\ufe0f<\/p><p>\u00a0<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c12baa e-flex e-con-boxed e-con e-parent\" data-id=\"4c12baa\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2143a elementor-widget elementor-widget-heading\" data-id=\"bf2143a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Order Processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38956a7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"38956a7\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">We process & package orders within 1\u20115 business days (orders placed Sat\/Sun or public holidays start processing the next business day).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">If your order contains multiple items, we may ship them in separate packages to speed delivery.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc2aa1 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"1cc2aa1\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 0.9rem;\">Tracking Order<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><ul><li>Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow 2-3 business days for the tracking information to update after receiving the shipping confirmation email.<\/li><li data-start=\"1965\" data-end=\"2102\">Didn\u2019t get an e\u2011mail? Check spam \/ \u201cPromotions\u201d or make sure you haven\u2019t unsubscribed.<\/li><\/ul><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2c4f0 elementor-widget elementor-widget-heading\" data-id=\"2b2c4f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe9522 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cfe9522\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><label class=\"text-dark font-weight-semibold\">Step 1:<\/label> Contact our Customer Support team at you@domain.com with your order number and reason for return.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><label class=\"text-dark font-weight-semibold\">Step 2:<\/label> We will provide you with a return authorization and instructions on where to ship the product.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><label class=\"text-dark font-weight-semibold\">Step 3:<\/label> Once we receive your return and verify its condition, we will process your refund.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc793d2 elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"fc793d2\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-sub-heading\" style=\"\"><p class=\"\" data-start=\"196\" data-end=\"322\">We want you to love your purchase from <strong data-start=\"235\" data-end=\"254\">Sunset and Swim<\/strong>, but if something\u2019s not right, we offer a <strong data-start=\"297\" data-end=\"321\">30-day return policy<\/strong>.<\/p><p class=\"\" data-start=\"324\" data-end=\"424\">To be eligible for a return, items must be <strong data-start=\"367\" data-end=\"423\">unworn, unused, with tags, and in original packaging<\/strong>.<\/p><ul><li><strong data-start=\"429\" data-end=\"450\">To start a return<\/strong>, email us at <strong data-start=\"464\" data-end=\"490\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"466\" data-end=\"488\">info@sunsetandswim.com<\/a><\/strong>. If approved, we\u2019ll send you the return address and instructions.<\/li><li>\u00a0Buyers are responsible for return shipping.<\/li><li>Items returned without prior approval or in used condition may be refused or refunded with a deduction for loss in value.<\/li><\/ul><hr class=\"\" data-start=\"734\" data-end=\"737\" \/><h3 class=\"\" data-start=\"739\" data-end=\"750\">Refunds<\/h3><p class=\"\" data-start=\"752\" data-end=\"973\">Once we receive and approve your return, your refund will be issued to your original payment method within <strong data-start=\"859\" data-end=\"879\">10 business days<\/strong>.<br data-start=\"880\" data-end=\"883\" \/>If you haven\u2019t received it after 15 business days, email us at <strong data-start=\"946\" data-end=\"972\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"948\" data-end=\"970\">info@sunsetandswim.com<\/a><\/strong>.<\/p><hr class=\"\" data-start=\"1141\" data-end=\"1144\" \/><h3 class=\"\" data-start=\"1146\" data-end=\"1176\">Damaged or Incorrect Items<\/h3><p class=\"\" data-start=\"1178\" data-end=\"1336\">Please inspect your order upon arrival. If it\u2019s damaged, defective, or incorrect, contact us right away at <strong data-start=\"1285\" data-end=\"1311\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1287\" data-end=\"1309\">info@sunsetandswim.com<\/a><\/strong> so we can make it right.<\/p><hr class=\"\" data-start=\"1338\" data-end=\"1341\" \/><h3 class=\"\" data-start=\"1343\" data-end=\"1367\">Non-Returnable Items<\/h3><p class=\"\" data-start=\"1369\" data-end=\"1476\">For hygiene reasons, we <strong data-start=\"1393\" data-end=\"1434\">do not accept returns or exchanges on<\/strong>:<br data-start=\"1435\" data-end=\"1438\" \/>\u2022 Swimwear<br data-start=\"1448\" data-end=\"1451\" \/>\u2022 Lingerie<br data-start=\"1461\" data-end=\"1464\" \/>\u2022 Earrings<\/p><p class=\"\" data-start=\"1478\" data-end=\"1626\">Please double-check sizing and product details before purchase. All sales for these items are <strong data-start=\"1572\" data-end=\"1581\">final<\/strong>. Questions? Reach out to us before ordering.<\/p><hr class=\"\" data-start=\"1628\" data-end=\"1631\" \/><h3 class=\"\" data-start=\"1633\" data-end=\"1647\">Sale Items<\/h3><p class=\"\" data-start=\"1649\" data-end=\"1770\">All sale items are <strong data-start=\"1668\" data-end=\"1682\">final sale<\/strong>. We cannot offer returns, refunds, or exchanges for discounted items\u2014<strong data-start=\"1752\" data-end=\"1769\">no exceptions<\/strong>.<\/p><hr class=\"\" data-start=\"1772\" data-end=\"1775\" \/><h3 class=\"\" data-start=\"1777\" data-end=\"1790\">Exchanges<\/h3><p class=\"\" data-start=\"1792\" data-end=\"1907\">We don\u2019t offer direct exchanges. If eligible, return your item and place a new order for the desired size or style.<\/p><hr class=\"\" data-start=\"2126\" data-end=\"2129\" \/><h3 class=\"\" data-start=\"2131\" data-end=\"2152\">Price Adjustments<\/h3><p class=\"\" data-start=\"2154\" data-end=\"2247\">We do <strong data-start=\"2160\" data-end=\"2191\">not offer price adjustments<\/strong>. Sale prices are valid only during active sale periods.<\/p><p class=\"p1\"><b>CANCEL AN ORDER<\/b><\/p><p class=\"p1\">Once an order has been placed, our system processes it promptly to ensure quick and efficient delivery. As a result, we are unable to cancel or modify orders once they have been confirmed.\u00a0Canceling an already placed or shipped order is not possible.<\/p><p class=\"p1\"><b>CUSTOMS CLEARANCE : <\/b>Please be aware that delays may be imposed by your country\u2019s customs clearance. Sunset and swim are not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.<\/p><p class=\"p1\"><b>WRONG OR INCOMPLETE ADDRESS:\u00a0<\/b>If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.<\/p><p class=\"p1\">\u00a0<b>DELAYED OR LOST ORDERS:\u00a0<\/b>A parcel is considered lost after it has been in the postal system for a period of 55 business days for US orders and 75 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.\u00a0<\/p><p class=\"p1\"><b>Successful Delivery Confirmation:\u00a0<\/b>Once a package is marked as 'delivered' by the designated courier service, we consider the item successfully delivered. In the event of concerns or issues with a delivered package, customers are encouraged to contact the courier service directly for assistance.\u00a0<\/p><p><b>Courier delays<\/b><\/p><p><span style=\"font-weight: 400;\">Kindly note that\u00a0Shipping times are estimates. If a shipping delay occurs, this is due to circumstances of the shipping and freight companies, and out of our Shop\u2019s control. Our Shop is not responsible if the order is not delivered by the estimated shipping times as these delays are unforeseen and we cannot be held liable for courier delays. We will not refund or cancel orders if the courier fails to meet their guaranteed shipping times.\u00a0<\/span><\/p><p data-section-id=\"e16th4\" data-start=\"68\" data-end=\"97\"><strong>Delivered but Not Received<\/strong><\/p><p class=\"p1\">Once a parcel is marked as delivered by the courier, the order is considered successfully delivered based on the courier\u2019s tracking confirmation.<\/p><p class=\"p1\">If your tracking shows your parcel as delivered but you have not received it, you must contact us within 72 hours of the courier's delivery scan. Reports made after this window may limit our ability to investigate with the courier or shipping provider.<\/p><p class=\"p1\">Upon reporting, you must also contact the courier directly and request full delivery details, including the delivery location, recipient name, signature confirmation, GPS proof of delivery coordinates, photographic delivery evidence where available, or any neighbor, parcel locker, or collection point details recorded against your tracking number.<\/p><p class=\"p1\">Please also check with household members, neighbors, building reception areas, parcel lockers, and local collection points before submitting a claim.<\/p><p class=\"p1\">If the courier confirms in writing that the parcel was lost, incorrectly delivered, or cannot be located, please send us this confirmation at info@sunsetandswim.com so we can review the case.<\/p><p class=\"p1\">To proceed with a delivery investigation, we require your cooperation and, where applicable, written confirmation from the courier that the parcel was lost, misdelivered, or not successfully delivered.<\/p><p class=\"p1\">Late reports may limit our ability to investigate the shipment with the courier or shipping provider. If a parcel is reported as missing after the courier or supplier investigation period has expired, we may be unable to offer a replacement or further resolution unless the courier confirms in writing that the parcel was lost, incorrectly delivered, or not successfully delivered.<\/p><p class=\"p1\">Where applicable and possible, our first resolution will be a replacement shipment.\u00a0<\/p><p class=\"p1\">If you do not provide the requested information or courier contact confirmation within 7 calendar days of our request, we will consider the delivery investigation inactive. No replacement or refund review can proceed while the investigation is inactive. To reopen an inactive case, you must provide the courier's written response or confirmation.<\/p><p class=\"p1\">If the courier or shipping provider confirms in writing that the parcel was lost or incorrectly delivered, our first resolution will be a replacement shipment.<\/p><p class=\"p1\">Once a parcel is confirmed as delivered by the courier \u2014 including GPS confirmation, signature, or photographic delivery evidence \u2014 we are not responsible for theft or loss occurring after delivery. If you believe your parcel was stolen after delivery, we recommend filing a report with your local police and contacting the courier directly, as they may be able to assist with a formal investigation.<\/p><p>Sunset and Swim\u00a0is\u00a0not\u00a0responsible for:<br \/>- Courier delays<br \/>- International Duties or Customs charges<br \/>- Products that are lost or damaged in the mail. The courier will be responsible once the package has been dispatched.<br \/>- Products marked delivered by the courier according to tracking. You will need to contact your Post Office to obtain information regarding your package:<br \/>Carrier Contact Numbers:<br \/>USPS: 1-800-275-8777<br \/>Fedex: 1-800-463-3339<br \/>- If the courier could not reach you after several attempts, the package will be sent back to our warehouse. In such cases your order will not be refunded. You will need to pay an additional US$20 shipping and handling fee for the package to be re-delivered to you.<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b040a7 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"3b040a7\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 0.9rem;\">Cancellations<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\">Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy At Sunset and Swim, we strive to provide a seamless shopping experience. Below are the details of our shipping and delivery process. Free shipping &amp; Delivery Times STANDARD\u202fSHIPPING \u2013 FREE on all orders\u202f\ud83c\udf0e USA\u202f&amp;\u202fCanada: 5\u201110\u202fbusiness\u202fdays Germany: 5\u201114\u202fbusiness\u202fdays France: 5\u201114\u202fbusiness\u202fdays Australia: 5\u201114\u202fbusiness\u202fdays United\u202fKingdom: 5\u201114\u202fbusiness\u202fdays Rest\u202fof\u202fWorld: 7\u201114\u202fbusiness\u202fdays Delivered With Care\u2014Every Time \ud83d\udc8c \u2714\ufe0e Totally\u202fFREE tracked [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-450391","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/pages\/450391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/comments?post=450391"}],"version-history":[{"count":12,"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/pages\/450391\/revisions"}],"predecessor-version":[{"id":540915,"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/pages\/450391\/revisions\/540915"}],"wp:attachment":[{"href":"https:\/\/sunsetandswim.com\/au\/wp-json\/wp\/v2\/media?parent=450391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}