Shipping & Delivery
Enjoy totally FREE tracked shipping on all orders 🎉
UNITES STATES
FREE SHIPPING
Average Delivery Time: 5 -10 business days
WORLDWIDE
FREE SHIPPING
Average Delivery Time: 7-14 business days
Handling Time
All orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse.
If your order contains multiple items, on occasion you may receive your order in multiple packages to speed up the delivery time.
Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
TRACKING YOUR ORDER
You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If you do not receive a tracking url, kindly check your spam folder or campaign tab on Gmail.
Please allow 1 - 3 working days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
If your order contains multiple items, on occasion you may receive your order in multiple packages to speed up the delivery time.
You can see our full Shipping policy page here.
Courier delays - Due to the global health situation, the estimated delivery times are estimates. We can not guarantee exact shipping times. Kindly note that Shipping times are estimates. If a shipping delay occurs, this is due to circumstances on the shipping and freight companies, and out of our Shop’s control. Our Shop is not responsible if the order is not delivered by the estimated shipping times as these delays are unforeseen and we cannot be held liable for courier delays. We will NOT refund or cancel orders if the courier fails to meet their guaranteed shipping times.
Sunset and Swim is not responsible for:
- Delays with USPS/ Fedex shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The USPS or Fedex will be responsible once the package has been dispatched.
- Products marked delivered by Post Office / Fedex according to tracking. You will need to contact your Post Office to obtain information regarding your package:
Carrier Contact Numbers:
USPS: 1-800-275-8777
Fedex: 1-800-463-3339
- If Fedex or USPS could not reach you after several attempts, the package will be sent back to our warehouse. In such cases your order will not be refunded. You will need to pay an additional US$20 shipping and handling fee for the package to be re-delivered to you.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.