Shipping & Returns
Shipping Policy
At Sunset and Swim, we strive to provide a seamless shopping experience. Below are the details of our shipping and delivery process.
Free shipping & Delivery Times
STANDARD SHIPPING – FREE on all orders 🌎
USA & Canada:
5‑12 business days
Germany:
5‑14 business days
France:
5‑14 business days
Australia:
5‑14 business days
United Kingdom:
5‑14 business days
Rest of World:
7‑14 business days
Delivered With Care—Every Time 💌
✔︎ Totally FREE tracked shipping worldwide – no minimum spend
✔︎ Real‑time tracking link lands in your inbox the moment we ship ✈️
✔︎ Need help? Our friendly real‑human support team will jump in and track your parcel for you—fast replies, zero bots ✉️
Order Processing
- We process & package orders within 1‑5 business days (orders placed Sat/Sun or public holidays start processing the next business day).
- If your order contains multiple items, we may ship them in separate packages to speed delivery.
Tracking Order
- Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow 2-3 business days for the tracking information to update after receiving the shipping confirmation email.
- Didn’t get an e‑mail? Check spam / “Promotions” or make sure you haven’t unsubscribed.
Returns & Refunds
- Contact our Customer Support team at you@domain.com with your order number and reason for return.
- We will provide you with a return authorization and instructions on where to ship the product.
- Once we receive your return and verify its condition, we will process your refund.
We want you to love your purchase from Sunset and Swim, but if something’s not right, we offer a 30-day return policy.
To be eligible for a return, items must be unworn, unused, with tags, and in original packaging.
- To start a return, email us at info@sunsetandswim.com. If approved, we’ll send you the return address and instructions.
- Buyers are responsible for return shipping.
- Items returned without prior approval or in used condition may be refused or refunded with a deduction for loss in value.
Refunds
Once we receive and approve your return, your refund will be issued to your original payment method within 10 business days.
If you haven’t received it after 15 business days, email us at info@sunsetandswim.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us right away at info@sunsetandswim.com so we can make it right.
Non-Returnable Items
For hygiene reasons, we do not accept returns or exchanges on:
• Swimwear
• Lingerie
• Earrings
Please double-check sizing and product details before purchase. All sales for these items are final. Questions? Reach out to us before ordering.
Sale Items
All sale items are final sale. We cannot offer returns, refunds, or exchanges for discounted items—no exceptions.
Exchanges
We don’t offer direct exchanges. If eligible, return your item and place a new order for the desired size or style.
Price Adjustments
We do not offer price adjustments. Sale prices are valid only during active sale periods.
CANCEL AN ORDER
Once an order has been placed, our system processes it promptly to ensure quick and efficient delivery. As a result, we are unable to cancel or modify orders once they have been confirmed. Canceling an already placed or shipped order is not possible.
CUSTOMS CLEARANCE : Please be aware that delays may be imposed by your country’s customs clearance. Sunset and swim are not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 55 business days for US orders and 75 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Successful Delivery Confirmation: Once a package is marked as 'delivered' by the designated courier service, we consider the item successfully delivered. In the event of concerns or issues with a delivered package, customers are encouraged to contact the courier service directly for assistance.
Courier delays
Kindly note that Shipping times are estimates. If a shipping delay occurs, this is due to circumstances of the shipping and freight companies, and out of our Shop’s control. Our Shop is not responsible if the order is not delivered by the estimated shipping times as these delays are unforeseen and we cannot be held liable for courier delays. We will not refund or cancel orders if the courier fails to meet their guaranteed shipping times.
Sunset and Swim is not responsible for:
- Courier delays
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The courier will be responsible once the package has been dispatched.
- Products marked delivered by the courier according to tracking. You will need to contact your Post Office to obtain information regarding your package:
Carrier Contact Numbers:
USPS: 1-800-275-8777
Fedex: 1-800-463-3339
- If the courier could not reach you after several attempts, the package will be sent back to our warehouse. In such cases your order will not be refunded. You will need to pay an additional US$20 shipping and handling fee for the package to be re-delivered to you.
